Terms of Use

Last updated: September 11, 2026

Welcome to Reporter Map. These Terms of Use ("Terms") govern the use of the Reporter Map application ("App", "we"). By tapping "I have read and agree", or by using the App in any way, you ("user", "you") fully agree to these Terms. If you do not agree, do not use the App.

1. What is Reporter Map

Reporter Map is a collaborative map where users record and view reports about situations in their neighborhood — such as mosquito and breeding-ground sightings, noise, potholes, burned-out streetlights, illegal dumping, abandoned or at-risk animals, among other civic categories. Reports are created and maintained by the user community itself.

The App is not an official emergency channel. Reports sent through Reporter Map are not routed to public agencies, police, fire departments, or health services. In a real emergency, call the official numbers (190, 192, 193 in Brazil).

2. Eligibility

Use of Reporter Map is intended for people 18 years of age or older, since the App contains user-generated content that is not moderated before publication. By accepting these Terms, you declare that you are 18 years of age or older.

3. Your account and your content

• Reports are published anonymously to other users: no one in the app can see who submitted which report.
• Internally, we associate each report with a user identifier, used exclusively for moderation purposes (e.g., applying penalties or bans to users who violate these Terms).
• You are solely responsible for the content you publish — including text, photos, and the location associated with a report.
• You warrant that you have the right to publish any photo or content you attach, and that this content does not violate the rights of third parties.

4. Rules of conduct — zero tolerance

Reporter Map has zero tolerance for content or behavior that:

• is offensive, abusive, defamatory, discriminatory, or constitutes hate speech;
• threatens, harasses, or incites violence against any person or group;
• contains nudity, sexual, or suggestive content;
• exposes third parties' personal data without consent (doxxing);
• contains false or fabricated information about the reported situation;
• is false with the intent to deceive or harm another person;
• promotes illegal activity;
• attempts to circumvent the App's moderation, reporting, or blocking mechanisms.

Reports must describe situations involving the environment or public space (e.g., a pothole, a breeding ground, noise) — they must not be used to attack, expose, or target a specific person.

5. Moderation, reports, and bans

• Any user can report content or immediately remove their own published report.
• Every content report is reviewed and, when warranted, the content is removed within 24 hours.
• Users responsible for violations of these Terms may have their reports removed and their account banned from the App, either permanently or for a set period, at our discretion.
• You can block/mute the author of a specific report, even without knowing their real identity — this prevents that author's future reports from appearing to you.
• Repeat violations after a warning result in a permanent ban.

6. Location and privacy

• The precise location of your home ("My Home") and the location used to attach photos are processed locally on the device; we store only an approximate version of your home location on our servers, never the exact address.
• Attaching a photo to a report is always optional.
• For more details, see our Privacy Policy.

7. Disclaimer

The content shown in the App is generated by users themselves and is not verified by us before publication. We do not guarantee the accuracy, truthfulness, or timeliness of any report. Use of the App's information is at your own risk.

Reporter Map is provided "as is," with no guarantee of continuous availability or freedom from errors.

8. Changes to these Terms

We may update these Terms periodically. When a material change is made, we will ask you to accept the updated version again before continuing to use the App.

9. Contact

Questions, reports, or requests related to these Terms can be sent to: contact@reportermap.com.

10. Governing law

These Terms are governed by the laws of the Federative Republic of Brazil.